FAQs

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Check out our frequently asked questions below

Google Wallet FAQs 

What is a digital room key in your Wallet?

A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

How can I tell if I can use a Wallet key?

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

I am not able to add my digital room key to Wallet. What should I do?

Don’t worry, you can always contact us at +64036590066 or [email protected] for assistance.

Can I use a digital room key and a physical hotel key card at the same time?

Yes, you can use both.

What if I have multiple stays at a hotel?

If you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.

Google Specific FAQs 

What happens to my digital room key in Google Wallet if I lose my Android phone

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete or wipe a lost device. Learn more in this  help article: Find, secure, or erase a lost Android device.

Which devices support digital room key in Google Wallet?

  • Android 9 or higher, with NFC turned on.
  • Google Wallet: The latest version of the Google Wallet app is recommended.