Wanderpass FAQs
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About Wanderpass
WHAT IS WANDERPASS?
Wanderpass is a pre-paid block of nights (10, 20 or 30) that you can use at any Drifter property across Australia and New Zealand. You lock in your rate up front, then use your nights whenever and wherever suits your trip.
HOW IS THIS DIFFERENT FROM JUST BOOKING NORMALLY?
With a normal booking, you pick dates and a property up front and pay the rate at the time. With Wanderpass, you pay once for a block of nights at a locked-in rate, then decide where and when to use them as you go, without re-booking or re-paying each time.
DO I HAVE TO USE ALL MY NIGHTS AT ONE PROPERTY?
No. Your nights can be used across any combination of Drifter properties in Australia and New Zealand, in any order.
WHAT ROOMS CAN I BOOK? CAN I BOOK FEMALE ONLY?
Wanderpass availability is for large dorm rooms only. When you log in to redeem your nights, you’ll see whichever dorm categories are available for your dates, including Female Ensuite Dorm options where they’re on offer at that property.
CAN I UPGRADE TO A PRIVATE ROOM?
Wanderpass nights apply to large dorm rooms only, and there’s no stated option to upgrade to a private room using pass nights. [Note: if there’s actually a pay-the-difference upgrade path available at check-in, that’s not currently documented in the T&Cs; worth confirming and adding if so, since guests will ask.
Pricing and pass types
WHAT'S THE DIFFERENCE BETWEEN THE ALL YEAR ROUND PASS AND THE VALUE PASS?
The All Year Round pass is valid for stays any time within 12 months of purchase. The Value pass is discounted further but is only valid for stays booked between late April and late August (our off-season).
HOW MANY NIGHTS CAN I BUY?
Both pass types come in 10, 20 or 30 nights. The per-night rate improves the more nights you buy.
WHY CAN'T I BOOK ON THESE DATES?
There isn’t a fixed calendar of blackout dates. There are a few things that can affect availability:
Beds may not be available at certain times due to seasonality and occupancy, even though your rate is locked in.
Length-of-stay restrictions may apply at some locations during peak times.
HOW LONG IS MY PASS VALID FOR?
The All Year Round pass is valid for 12 months from the date of purchase.
The Value pass can only be used from 1 April to 31 August inclusive.
Your pass is only valid for the specific period you purchased, and unused nights are forfeited once that period ends
Using your pass
HOW DO I REDEEM MY NIGHTS?
Log in to your Wanderpass account any time to check availability and lock in your next stop. You’ll receive your login details after purchase.
WHAT HAPPENS IF I DON'T USE ALL MY NIGHTS?
Unused nights are forfeited once your pass’s validity period ends. There’s no rollover or extension stated in the terms and conditions.
CAN I GIVE MY EXTRA NIGHTS TO SOMEONE ELSE?
No. Wanderpass cannot be transferred to another person. It’s also limited to one Wanderpass per person at a time, though you’re welcome to top up with additional nights on your own pass at any time.
CAN I GET A REFUND ON UNUSED NIGHTS?
No. Unused nights are forfeited rather than refunded. Stays also can’t be cancelled within 24 hours of arrival. If you’re having trouble with a specific booking or need to discuss your situation, get in touch with the team directly.
Partner Perks
WHAT ARE THE PARTNER PERKS, AND HOW DO I GET THEM?
Every Wanderpass includes discounts and inclusions from our travel and lifestyle partners (currently Happy Travels, Simify, Stradbroke Island Tours, Let’s Go Surfing and ClassPass, with Boost Juice coming soon). Redemption details, including any promo codes, are shared once your purchase is confirmed.
DO THE PARTNER PERKS EXPIRE?
Offers vary by partner and are subject to that partner’s own terms and conditions. The partner may choose to withdraw the offer at any given time.
Agents and bulk purchases
I'M A TRAVEL AGENT; CAN I SELL WANDERPASS TO MY CLIENTS?
Yes, we have an agent programme for travel agents who want to offer Wanderpass. Learn more about the agent programme .
Support
I'M HAVING ISSUES WITH MY WANDERPASS; CAN YOU HELP?
For anything account-specific (a redemption that isn’t working, a missing confirmation, a partner code that won’t apply), get in touch with the team directly rather than relying on this FAQ, since it can’t resolve individual account issues.